FAQs
FAQs
At the moment, we do not have a physical store. We do, however, sell in bazaars where you can see and inspect the product in-person.
Yes it can, however, we find that the current design best fits 18 to 40 oz tumblers. This ensures a snug and secure fit to prevent accidents.
We accept Cash, Gcash, and Bank Transfer
HydroPro Innovations will only process product returns and replacements. Returns will be valid 7 days after the customer receives the product and will require a photo with proof of defect and the receipt. Customers can message the firm via email, mobile, or by simply messaging the social media pages of HydroPro Innovations. Any product claimed to have a defect will be reviewed properly by the firm to assure the absence of foul play and/or purposeful misuse. Once approved by the firm, full replacement of the product originally ordered will be given to the customer.
Please check our Contact Us webpage for our contact details.
Our team will email you your shipment tracking number as soon as we ship your order!
Yes it can but it won’t be as snug or secure as standard circular tumblers but WE RECOMMEND you visit us in our pop-up stores to test the fit of your tumbler with our HydroClutch.
Cleaning: Use mild soap or wipes to gently clean the leather parts. As for the nylon portions, use a damp cloth with a mild detergent to remove dirt or stains.